PowerMobile for Field Service

PowerMobile provides real-time wireless connectivity between your office-bound operations and field engineers equipped with web-enabled mobile devices including PocketPC, BlackBerry, and various SmartPhone handheld units. Powerful, seamless integration to PowerHelp and legacy ERP information allows critical enterprise information to be exchanged between the field and corporate operations directly at the point of service delivery.

Here are just a few of the features and the related business benefits that PowerMobile can deliver to your organization.

PowerMobile Features

  • User-Friendly Menus – Highly intuitive user-interface with streamlined menus and context-sensitive system links allow quick navigation between system functions. Extensive use of look-ups and drop-down lists facilitate easy data entry while also allowing supplemental text entry if desired.
  • Real-Time Tethered Operation – Provides wireless remote connectivity with two-way, real-time update capability to web-enabled mobile devices such as PocketPC and BlackBerry handhelds and Notebook PCs via PowerMobile.
  • Hybrid Mode Access – Provides visibility into technician assignments and their accompanying Equipment, SLA and Entitlement information on their PocketPCs - even when outside of wireless coverage areas.
  • Legacy Systems Integration – Allows seamless interaction between back-office systems and your mobile users from within PowerMobile.
  • Enterprise Inventory Visibility and Ordering – Field engineers can view service parts availability in their car-stock or distribution centers and can place replenishment orders directly from their handheld device.
  • Auto-application of Customer / Equipment / Contract T’s & C’s and Billing– Assures that pre-negotiated Contract or Warranty terms and conditions are properly applied.
  • Full Posting of Labor, Parts and Expenses – Field engineers can remotely log all call-related time, parts-usage and expenses directly from PowerMobile.
  • Customer Signature Capture – Provides proof of service delivery to minimize invoicing disputes.
  • Quick-dial Capability – Allows the user to simply tap the customer phone number from the call-detail screen to automatically phone the customer without leaving the PowerMobile application.
  • Superior Visibility into All Call Activity – All specified actions and updates by call-takers, dispatchers and technicians are visible on the mobile device.

PowerMobile Business Benefits

  • Minimize Service-to-Invoice Time – Real-time posting of your engineers’ time, material and expenses immediately at the point-of-service, eliminates ‘paper-chase’ processing delays and allows you get invoices out the door sooner.
  • Reduce Unpaid Invoices – Reduce unpaid Receivables and Credit Memos with increased reporting accuracy and quicker invoice turnaround.
  • Increase T&M Billing and Improve Service Contract Profitability – Entitlements are verified on each call to assure that work performed on non-contract equipment is billed accordingly and not charged back against Service Contracts.
  • Improved Accuracy in Time Accounting and Cost Tracking– Identify “true” cost-to-service on a product line or customer basis and capture technician’s recoverable/non-recoverable time ratios as well as "windshield" time when servicing outlying areas.
  • Improved Work Prioritizing – Provide engineers with visibility into their entire workload and SLA commitments to allow them to properly prioritize upcoming assignments.
  • Escalation Tracking Pre-notifies Management of SLA Jeopardy – User configurable rules and escalations allow you to head off potential default of contractual commitments and prevent costly penalties for noncompliance.
  • Reduce Customer Downtime – Decrease downtime and unnecessary expedited shipping charges for replacement spares with real-time inventory visibility into designated local and regional warehoused via ERP integration.